How P10 ordering works

P10 orders on a regular cycle each Monday; depending on the volume of product we’re moving, shipping/receiving cost or location, minimum order quantity, etc. you’ll receive orders biweekly, monthly or bimonthly. During onboarding we’ll discuss and agree to a guaranteed lead time which will be factored in and we will expect the PO to be ready on the expected by date on the PO.

We use forecasting software to place orders that look into the future based on past sales, if something seems off please let us know!

Confirming orders

Once you receive a PO email from us please follow the instructions in the email on how to confirm products, quantities and most importantly the expected by date. Please always respond and communicate about POs to our DC purchasing group communicated in the email.

Pickup or delivery

During onboarding we’ll make a decision whether P10 will pickup your POs or have them delivered to the nearest warehouse based on pricing, route bandwidth, warehousing location, etc.

Please let us know of any pickup or delivery details such as loading dock location, appointment confirmation, etc.

Case requirements

All cases must be fully labeled to include: brand name, product name, case quantity, expiration date, lot code, & product UPC. Any cases not meeting this requirement will incur a relabeling fee of 50¢ which will be taken against payment of the PO.

P10 reserves the right to refuse product up to 72 hours after receipt if it is unsaleable condition, or has shelf life less than that which was guaranteed.

Right to refuse product

P10 reserves the right to refuse product up to 72 hours after receipt if it is in an unsaleable condition or has shelf life less than that which was guaranteed. It is supplier’s responsibility to substitute new product or forfeit payment on unsaleable or short dated product.

Payment terms

P10 works on payment terms, we are not a consignment distribution company. Our most common payment terms are Net 45 because that is how long it takes us to get paid from our largest customers. As volume grows with your company we may adjust terms.

Receiving payment

We use an automated AP (accounts payable) system called bill.com. Once we receive an invoice from you for a PO we’ve accepted, the date of product acceptance (delivery or pick up) will start your payment terms. If there is no invoice sent, terms will start the day we receive the invoice.

We prefer you accept our e-pay solution from bill.com, if you do your payment will be in your account on the day the invoice is due. If you’d like a check, our payment system mails a check the day before the payment is due and it will likely take 5 or more business days to arrive.

If you don’t receive payment when due please reach out to us at ap@p10foods.com and we will look into where things went wrong. Sorry!